Refund Policy

1. General Refund Policy

At 82Mobile, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are available for our ₩5,000 online reservation deposit and in-store purchases.

2. Reservation Deposit (₩5,000) Refund

The ₩5,000 online reservation deposit is refundable under the following conditions:

Eligible for Deposit Refund:

• Cancellation before store visit: Full ₩5,000 refund if you cancel before visiting the store
• No-show within 30 days: Full ₩5,000 refund if you do not visit the store within 30 days of reservation
• Product unavailable: Full ₩5,000 refund if the reserved product is out of stock at the store

Not Eligible for Deposit Refund:

• After SIM activation: No refund once the SIM card has been activated at the store
• After store payment: No deposit refund once the remaining balance has been paid at the store
• Past 30 days: Reservation deposit refund requests must be made within 30 days of payment

3. How to Request a Refund

1. Contact our customer support via email (adamwoohaha@naver.com) or phone (+82 10-6424-6530)
2. Provide your reservation number and reason for refund
3. Return the SIM card (if applicable) in original, unused condition
4. Refund will be processed to your original payment method

4. Refund Processing Time

Refunds are typically processed within 5-7 business days after approval. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

5. In-Store Purchase Refunds

For the remaining balance paid at the store: Full refund is available if the SIM card has not been activated. Once activated, refunds are not available as the telecommunications service has been initiated. Partial refunds may be granted at our discretion for service disruptions.

6. Contact Us for Refunds

To request a refund or if you have questions about our Refund Policy, please contact: