Refund Policy

1. General Refund Policy

At 82Mobile, we want you to be completely satisfied with your purchase. No payment is charged during the online reservation step. This Refund Policy outlines the conditions for in-store purchases.

2. Online Reservation Cancellation

Because online reservations are submitted without payment, there is no reservation deposit refund process:

Reservation cancellation:

• Cancellation before store visit: Contact customer support to cancel your reservation
• No-show: No online payment is charged, so no refund amount is generated
• Product unavailable: We will offer an alternative product or cancel the reservation

In-store purchase rules:

• After SIM activation: No refund once the SIM card has been activated at the store
• After store payment: The in-store purchase refund rules apply
• Reservation changes: Contact customer support before visiting the store

3. How to Request a Refund

1. Contact our customer support via email (adamwoohaha@naver.com) or phone (+82 10-6424-6530)
2. Provide your reservation number and reason for refund
3. Return the SIM card (if applicable) in original, unused condition
4. Refunds for in-store payments are processed according to the payment method used at the store

4. Refund Processing Time

Refunds are typically processed within 5-7 business days after approval. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

5. In-Store Purchase Refunds

For the remaining balance paid at the store: Full refund is available if the SIM card has not been activated. Once activated, refunds are not available as the telecommunications service has been initiated. Partial refunds may be granted at our discretion for service disruptions.

6. Contact Us for Refunds

To request a refund or if you have questions about our Refund Policy, please contact: